The purpose of this class is to serve as a point of contact for individuals for community and outreach services.  Serving as a resource referring individuals with needs in areas such as housing, food, transportation, and counseling. Positions located on the Essex, Dundalk and Catonsville campuses as well as Baltimore County Detention Center, American Job Centers, Baltimore County Library and other community agency locations.
 

Bachelor's degree and two years of full time experience working in career counseling, development or case management. Or an Associate's degree and four years of full time experience working in career counseling, development or case management. Must have a valid driver's license in good standing with violation points less than five (5). Must be able to work some evening hours as needed.

1.  Use screening tools to identify individual eligibility and counsel individuals on the application process for specific benefits.
2.  Support individuals through the MYDHR benefit application process and review applications for completeness.
3.  Assists individuals with documentation needed for benefit interviews and recertification.
4.  Maintains accurate records and case notes in compliance with guidelines established by CCBC, DHR and SEEDco to follow up with applicants and determine receipt of benefits.
5.  Serve as point of contact for internal and external campus community services and organizations.
6.  Identifies and accesses student specific appropriate resources and /or makes referrals to address barriers such as housing, homelessness, medical, mental issues.
 7.  Serve as resource for faculty and staff who identify individuals with basic needs in areas of housing, childcare, tutoring, studies, bill paying, emergency funds, etc.
8.  Provide informational presentations with students and throughout the community at large about available benefits.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.